Employee morale and productivity are inseparable. ACS workers at the E-ZPass call center provide critical customer service to the users of E-ZPass. If workers are getting paid per call surely there will be an incentive to quickly dispose of callers as soon as possible, resulting in more errors and less efficiency made on your account. The number of calls taken by already over-burdened customer service representatives will go up. As they take more calls, customer service quality will decline.

This labor dispute, of course, also has the potential to get much worse, putting the whole EZ Pass system in jeopardy.

MODERN DAY SWEATSHOP- SUPPORTED BY OUR AUTHORITIES

This is a fight for consumer quality and social justice. Allowing a corporation to take over government work and exploiting their employees in the process is wrong and un-American. New York State agencies simply should not tolerate supporting a modern day sweatshop.

SEND AN EMAIL TODAY TELLING THE AUTHORITIES THIS IS UNACCEPTABLE